Privacy Policy

Last updated: 3/6/2026

ChatTime AI • Dhaka, Bangladesh • support@chattimeai.com

Introduction

ChatTime AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI-powered chatbot automation platform.

By using ChatTime AI, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Facebook & Instagram Data

• Facebook Page ID and Instagram Business Account ID
• Messages and comments received on your pages
• User names and profile information from interactions
• Conversation history and chat logs
• Media files (images, videos) shared in conversations

Account Information

• Email address and name for account creation
• Business information and contact details
• Authentication tokens for platform connections
• Usage patterns and preferences

Analytics & Performance Data

• Message response times and success rates
• AI model performance metrics
• Platform usage statistics
• Error logs and system diagnostics

How We Use Your Information

Core Service Functions

• Process and respond to messages automatically
• Train AI models for better responses
• Maintain conversation history
• Provide analytics and insights

Service Improvement

• Analyze usage patterns to improve features
• Monitor system performance
• Develop new capabilities
• Provide customer support

Data Storage & Security

Security Measures

• End-to-end encryption for data transmission
• Encrypted database storage (AES-256)
• Regular security audits and penetration testing
• Secure authentication with multi-factor options
• Role-based access control for our team

Data Retention

• Conversation data retained for 2 years
• Analytics data aggregated and anonymized after 90 days
• Deleted user data removed within 30 days
• Backup data encrypted and stored securely

Your Data Rights

Access & Portability

Request a copy of all your personal data at any time.

Correction

Update or correct inaccurate personal information.

Deletion

Request permanent deletion of your account and all associated data.

Opt-out

Disable data processing for specific features or entirely.

Data Deletion Process

How to Delete Your Data

Email Us

Send a deletion request to support@chattimeai.com

Verify Identity

We'll verify your identity using your registered email

Complete Deletion

All data permanently deleted within 30 days

Alternative: Visit /delete-data for automated deletion requests.

Third-Party Services

We use the following trusted third-party services:

Meta Platforms

Facebook & Instagram API integration

Cloud Infrastructure

Secure data hosting and processing

Payment Processors

Secure payment handling

Analytics Services

Usage monitoring and optimization

International Data Transfers

As a Bangladesh-based company, we may transfer data internationally for service provision. All transfers comply with applicable data protection laws and include appropriate safeguards such as Standard Contractual Clauses.

Contact Us

Privacy Inquiries

Email: support@chattimeai.com

Response Time: Within 48 hours

Business Information

ChatTime AI

Dhaka, Bangladesh

Trade License: [Your License Number]

Policy Updates

We may update this Privacy Policy occasionally. We'll notify you of significant changes via email or prominent website notice. Continued use of our service indicates acceptance of the updated policy.