Refund Policy

Last updated: 3/6/2026

ChatTime AI • Dhaka, Bangladesh • support@chattimeai.com

7-Day Money Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied with ChatTime AI, you can request a full refund within 7 days of your initial purchase.

What's Covered:

• Full refund for first-time customers
• Monthly and annual subscriptions
• All payment methods
• No questions asked policy

How to Request a Refund

Contact Support

Email us at support@chattimeai.com with your refund request

Provide Details

Include your account email and reason for refund (optional)

Processing

We'll process your refund within 5-7 business days

Refund Timeline

Request Period

Within 7 days of purchase

Processing Time

5-7 business days

Subscription Cancellation

You can cancel your subscription at any time. Upon cancellation:

• You'll continue to have access until the end of your billing period
• No future charges will be applied
• Your data will be safely stored for 30 days
• You can reactivate your account anytime

Exceptions

Not Covered:

• Refunds after 7-day period
• Partial month refunds for monthly plans
• Third-party service fees
• Usage overages beyond plan limits

Contact for Refunds

Need Help with Refunds?

Our support team is here to help you with any refund requests

Email Support

support@chattimeai.com

Response within 24 hours

Business Hours

Saturday - Thursday

9:00 AM - 6:00 PM BST